Frequently Asked Questions

What do I need to do when I take my motorcycle abroad?

If you are traveling to any EU or Associated countries your Devitt Motorcycle Insurance Policy automatically provides full policy cover for any temporary trip not exceeding 90 days. Please ensure that when you do travel you take your Certificate of Motor Insurance for the motorcycle with you. Calls may be recorded.

For how long is my motorcycle covered abroad?

All Insurers subscribing to the Devitt Motorcycle Insurance Policy provide full policy cover for any trip to any EU or Associated countries not exceeding 90 days.

Where is my motorcycle covered abroad?

You are covered to ride your motorcycle in any EU and Associated country.

Which countries are classed as EU and Associated countries?

Great Britain, Northern Ireland, the Isle of Man and the Channel Islands, the Republic of Ireland, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino and the Vatican City, Slovakia, Slovenia, Spain, Sweden and Switzerland.

I have received a letter from Devitt stating that I have not returned documentation - what am I required to send to you?

This could vary dependent on circumstances, but could include:

• Copies of all riders/drivers licences (front and back of the photo card and the front of the counterpart)
• Copies of CBT for all riders on the policy
• Proof of No Claim Discount
• Proof of security system

If in doubt, please ring and speak to an advisor

Can I freeze my motorcycle insurance?

Unfortunately we do not offer this facility. All our policies are on an annual basis.

Am I covered to ride other motorcycles?

Not all our insurers include this extension. Just check the terms and conditions on your certificate of motor insurance.

Do I need to make you aware of any modifications I make to my motorcycle?

Yes you will need to let us know if you plan to make any modifications as not all modifications are acceptable to all our insurers. Therefore, it is best to check first. For further information on motorcycle modifications, please read our top tips on motorcycle modifications.

Do I need to advise you of claims/ and convictions if they relate to my car?

Yes you do, all of this information is used to work out your premium.

If you are unfortunate enough to become involved in an accident or need to make a claim, here are some frequently asked motorcycle insurance claims questions which may be of assistance to you.

What should I do in the event of an incident?

If you are aware of any accident or loss involving your motorcycle by you or a third party, you must report the incident as soon as possible by calling 0800 015 7535. It is important to note that all accidents, thefts, attempted thefts and malicious damage incidents should be reported, even if you aren't going to make a claim.

What incidents do I need to report to the Police?

Theft, attempted theft, malicious damage/vandalism and any accident that has involved an injury must be reported to the police as soon as possible. Please note the crime reference number as you will be asked for it when contacting the motorcycle insurance claims helpline.

I have had an accident that wasn't my fault – what should I do?

If you have had an accident that wasn't your fault and you have legal expenses cover, once it has been reported, a solicitor will be instructed to act upon your behalf. They will attempt to claim compensation from the negligent third party for any injuries sustained and any other uninsured losses.

What are uninsured losses?

An uninsured loss is any loss that is not covered by the motorcycle insurance policy. These can vary depending on the level of your policy cover. Losses can include cost of repairing your vehicle (if third party cover), personal injury damages, medical fees, damage to personal belongings, vehicle hire charges and any out of pocket expenses.

Will my No Claim Discount (NCD) be affected?

If your insurer recovers the cost of the claim from the third party, your NCD will not be affected. If your insurer is unable to recover the cost of the claim from a third party your NCD may not be affected if you have purchased NCD protection - please refer to your motorcycle insurance policy booklet and motorcycle insurance policy schedule for further details.

I've made a claim, what's the next step?

Once you have reported a claim, your insurer, solicitor and repairer will be instructed. If you need to track the progress, just contact the following:

• Status of claim: Insurer
• Motorcycle repair: Insurer (applies to comprehensive and third party fire and theft cover when the motorcycle has been stolen or damaged by fire)
• Personal Injury: Solicitor dealing with claim
• Loan motorcycle: Vehicle hire company

Your claim will be passed directly to your insurer and all claims whether theft or accident related are dealt with quickly and efficiently. In cases of theft the insurer will endeavour to recover your motorcycle which may result in the claim taking a little longer to settle.

If your motorcycle is recovered damaged as a result of the theft or attempted theft, the repair cost will be covered by your policy (unless you have third party only cover) although you will need to contribute any policy excess that may apply.

Further Questions?

If you have any further questions that have not been covered, please call our motorcycle insurance claims helpline on:

0800 015 7535

Lines open 24 hours a day 365 days a year. Calls may be recorded.

If you are unfortunate enough to become involved in an accident or need to make a claim, here are some frequently asked motorcycle insurance claims questions which may be of assistance to you.

What should I do in the event of an incident?

If you are aware of any accident or loss involving your motorcycle by you or a third party, you must report the incident as soon as possible by calling 0800 015 7535. It is important to note that all accidents, thefts, attempted thefts and malicious damage incidents should be reported, even if you aren't going to make a claim.

What incidents do I need to report to the Police?

Theft, attempted theft, malicious damage/vandalism and any accident that has involved an injury must be reported to the police as soon as possible. Please note the crime reference number as you will be asked for it when contacting the motorcycle insurance claims helpline.

I have had an accident that wasn't my fault – what should I do?

If you have had an accident that wasn't your fault and you have legal expenses cover, once it has been reported, a solicitor will be instructed to act upon your behalf. They will attempt to claim compensation from the negligent third party for any injuries sustained and any other uninsured losses.

What are uninsured losses?

An uninsured loss is any loss that is not covered by the motorcycle insurance policy. These can vary depending on the level of your policy cover. Losses can include cost of repairing your vehicle (if third party cover), personal injury damages, medical fees, damage to personal belongings, vehicle hire charges and any out of pocket expenses.

Will my No Claim Discount (NCD) be affected?

If your insurer recovers the cost of the claim from the third party, your NCD will not be affected. If your insurer is unable to recover the cost of the claim from a third party your NCD may not be affected if you have purchased NCD protection - please refer to your motorcycle insurance policy booklet and motorcycle insurance policy schedule for further details.

I've made a claim, what's the next step?

Once you have reported a claim, your insurer, solicitor and repairer will be instructed. If you need to track the progress, just contact the following:

• Status of claim: Insurer
• Motorcycle repair: Insurer (applies to comprehensive and third party fire and theft cover when the motorcycle has been stolen or damaged by fire)
• Personal Injury: Solicitor dealing with claim
• Loan motorcycle: Vehicle hire company

Your claim will be passed directly to your insurer and all claims whether theft or accident related are dealt with quickly and efficiently. In cases of theft the insurer will endeavour to recover your motorcycle which may result in the claim taking a little longer to settle.

If your motorcycle is recovered damaged as a result of the theft or attempted theft, the repair cost will be covered by your policy (unless you have third party only cover) although you will need to contribute any policy excess that may apply.

Further Questions?

If you have any further questions that have not been covered, please call our motorcycle insurance claims helpline on:

0800 015 7535

Lines open 24 hours a day 365 days a year. Calls may be recorded.